I would like to know more about my product. Who can I phone?
If you need additional information, please call us on the following numbers from 8.30-16.30, Monday - Friday:
Account Benefits: 0860 555 868
TFG Critical Care / TFG Critical Care Family: 0860 117 525
TFG Device Insurance: 0860 117 524
Funeral Plan: 0860 444 918
Legal Protection Plan: 0860 117 525
LifeNet: 0860 117 523
TFG CancerCare: 0860 117 525
Jewellery Insurance: 0860 666 617
You can also call our Customer Services on 0860 576 576.
I received a nominated beneficiary form in the post. What is this and what must I do with it?
This form allows you to nominate the person who you want to receive the payout under the product which you have taken up, if you die. Please complete the form and fax it to 021 929 8410, hand it in at your nearest TFG store or email it to:
Account Benefits: accountbenefits@tfg.co.za
TFG Critical Care / TFG Critical Care Family: TFGCritCare@tfg.co.za
TFG Device Insurance: TFGCellularInsurance@tfg.co.za
Funeral Plan: FuneralPlan@tfg.co.za
Legal Protection Plan: legalprotection@tfg.co.za
LifeNet: lifenet@tfg.co.za
TFG Retrenchment Plan: tfgreplan@tfg.co.za
TFG Accident Plan: accidentplan@tfg.co.za
TFG CancerCare: TFGCancerCare@tfg.co.za
Jewellery Insurance: mbj@tfg.co.za
Where can I direct complaints?
Please read the Complaints Resolution Policy by clicking https://www.tfginsurance.co.za/media/1064/complaints-procedure-document.pdf. Complete the form and send it to faiscomplaints@tfg.co.za or contact Customer Services on 0860 576 576.
How many beneficiaries can I nominate?
You can nominate one beneficiary per product, if that product includes a death benefit.
How do I submit a claim?
Please read your insurance policy/product terms and conditions/membership guide carefully for the specific requirements regarding claims under the product(s) you have chosen to take up.
To make a claim, you can go to any TFG store and complete, or hand-in the fully completed and signed claim form with the supporting documents (as required by the specific product under which you are claiming).
Our store staff will fax the completed and signed claim form to our Insurance Claims Department or to Finrite Administrators (Pty) Ltd (for claims for cell phones and tablets under TFG Device Insurance).
Claim forms can be requested from any TFG store, or can be downloaded by clicking on the claims notification tab on this website. A claim form will also be sent to you when you take up a product which includes an insurance benefit.
I submitted a claim, but I have not heard anything yet. Who must I contact?
You can contact the Insurance Claims Department on 0860 000 388, or at claimsadmin@tfg.co.za or on fax number 021 937 5274.
How do I take up additional products?
TFG account customers can request a call back online by going to www.tfginsurance.co.za, selecting the product of interest, completing their personal information and clicking ‘submit’, or by contacting our customer services on 0860 576 576.
What happens if my premium/amount/payment is billed to my TFG account and I don’t pay my installment?
If your TFG account is in arrears, your product and its cover will automatically end.
Can I cancel my product?
Yes, you can cancel your product by giving us notice as required under the product you are cancelling. You can do this by:
- Contacting our Customer Services on 0860 576 576; or
- Visiting any TFG store and requesting that your product be cancelled; or
- Sending an email to the product-specific email address listed above.
